Today was supposed to be a day of excitement and joy, it sure didn't turn out that way t say the least. Let me explain; I am doing a research paper on Bio-Identical Hormone Replacement Therapy, I have been so excited about finding this because of 20 years of menopause and its symptoms. I thought I had found a doctor that was familiar with this kind of hormone therapy and my prayers were going to be answered. My appointment was for this morning. Then I got all registered and payed. I was sent in for the usual, vitals, weight, history, etc. only to find out they were not taking new patients and the other doctor did not accept our insurance yet. Also they said they misunderstood me ad really did not know anyting about Bio-Identical Hormones, gave me my money back and sent me on my way. I have been very confused ever since not to mention very disappointed.